Mr Brown Bakery and Food Products Pvt Ltd
(Brand: Danbro)

Effective Date: 1 April 2025
Last Updated: 1 April 2025

At Mr Brown Bakery and Food Products Pvt Ltd (Brand: Danbro), we strive to ensure that our customers receive high-quality products in perfect condition. This Returns and Refunds Policy outlines the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns and Refunds

Due to the perishable nature of our products, returns and refunds are only applicable in the following cases:

  • The product received is damaged, defective, or spoiled at the time of delivery.

  • The wrong product was delivered.

  • The product is missing from the package.

  • Quality concerns verified by our team.

Products such as cakes, bread, cookies, and other perishable items are not eligible for returns due to health and safety concerns.

2. Reporting an Issue

To request a refund or replacement, customers must contact our customer support team within 6 hours of receiving the order. You can reach us via:

When reporting an issue, please provide:

  • Order number

  • Clear images of the defective or incorrect product

  • A description of the issue

3. Refund Process

If a refund request is approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days.

  • If the payment was made via cash on delivery (COD), a store credit or voucher may be issued instead of a cash refund.

4. Replacement Policy

  • If eligible, we will provide a replacement product at no additional cost.

  • If the product is unavailable, customers may choose an equivalent product of the same value.

5. Cancellations

  • Orders can only be canceled within 1 hour of placing the order.

  • Once an order is processed or dispatched, it cannot be canceled.

  • Customized or personalized products (such as custom cakes) cannot be canceled or refunded.

6. Exceptions

  • Returns and refunds will not be provided if:

    • The product was consumed or discarded before reporting the issue.

    • The issue was reported beyond the 6-hour window.

    • The issue was due to incorrect handling or storage by the customer.

7. Contact Us

For any returns or refund-related queries, please contact us at:

Mr Brown Bakery and Food Products Pvt Ltd
(Brand: Danbro)
B-35, Sector-P, Aliganj, Lucknow 226024
Email: info@mrbrownbakery.com
Phone: +91-7309032618

By placing an order with us, you agree to the terms outlined in this Returns and Refunds Policy.