Flowers
may be delivered in fully bloomed, semi-bloomed or bud stage.
All
Shipment policies as per the Slot Selected during Delivery
You
acknowledge that requested delivery time is non-binding. Estimated delivery
time depends on the
availability
of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
·
Bad weather
·
Political disruptions
·
Other unforeseen circumstances
In such
cases, we will proactively reach out to you. Please check your e-mails and SMS
regularly for updates.
Before
major occasions, we suggest that you place your order at least five days in
advance.
Products
that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes and flowers, we attempt delivery of your order only once.
In the event the delivery is not executed during the attempt, you shall
still be charged for the order and no re-delivery will be possible. We will
consider the order executed in the below cases:
·
Wrong shipping/delivery address.
·
Recipient not available.
·
Premises locked.
·
Recipient refusing to accept the
delivery.
In case
if the recipient is not available, he/she can inform the delivery person to
deliver the order to the gate/reception/neighbor.
Proof of delivery will be provided in
case of any dispute in delivery.
Deliveries are made on Sundays and on
Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery,
the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
We will surely try our best as
mentioned below-
·
Call the recipient to schedule an
appropriate delivery time.
·
Leave a note on the recipient’s door
asking them to contact the florist to schedule a delivery time.
·
Leave the bouquet/arrangement in a
covered, secure area of the home (porch, garage, or other entrance)
Notwithstanding
anything contained in the Shipping Disclaimer or in the Terms and Conditions,
in the event the order is made to deliver through any courier agency or any
third party, MR BROWN does not make any representation or warranty in relation
to the delivery of such order.
The
products will be delivered through Blue Dart or any other courier company and
the delivery made by them are subject to the Terms and Conditions of such
courier companies.
For
products that are shipped using the services of our courier partners, the date
of delivery is an estimate. Your order may be delivered a day prior or a day
after the chosen date of delivery.
You
acknowledge that requested delivery date is non-binding. Estimated delivery
date depends on the availability of the product and the destination to which
you want the product to be shipped.
Our
courier partners do not call prior to delivering an order, so we recommend that
you provide an address at which someone will be present to receive the package.
The delivery cannot be redirected to any other address.
No
deliveries are made by third party courier agencies on a Sunday and Public
Holidays.
All
courier orders are carefully packed and shipped from our warehouse. Soon after
the order has been dispatched, you will receive a tracking number that will
help you trace your order.
Courier
partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in
case delivery location is incorrect or the recipient refuses to take the
delivery, the delivery shall be deemed to have been made. The courier company
will attempt to deliver the package twice before the parcel returns back to the
point of origin.
In the
event the delivery is not executed during the attempts, you shall still be
charged for the order.
For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
·
Wrong shipping/delivery address.
·
Recipient not available.
·
Premises locked.
·
Recipient refusing to accept the
delivery.
In case
if the recipient is not available, he/she can inform the delivery person to
deliver the order to the gate/reception/neighbor.
Proof of delivery will be provided in
case of any dispute in delivery.
Deliveries are made on Sundays and on
Public Holidays for products that are delivered by hand.
If there is no one available at the
shipping addresses to accept the delivery of your order at the time of
delivery, the order will not be considered late. Hence in such cases, no
refunds, cancellations, liability can be made. We will surely try our best as
mentioned below-
·
Call the recipient to schedule an
appropriate delivery time.
·
Leave a note on the recipient’s door
asking them to contact the florist to schedule a delivery time.
· Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
For delivery of order items to Wedding
Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the
bride and/or bridegroom. However, we shall ensure that the delivery is made to
one of the responsible member of host.
Our florists are experienced at making
deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware
to make the following information available:
·
Hostel name
·
Full address of the hostel
·
Telephone number of the recipient and the
hostel
·
Name of the recipient
·
Room number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.